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topgzr
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Message 1 of 2
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Solved!

blank screen

HP Recommended
HP Pavilion All-in-One - 23-q055na (Touch)
Microsoft Windows 8.1 (64-bit)

starts ok but the screen goes blank after password login

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @topgzr

 

Welcome to the HP Support Community. 

 

Try the steps mentioned in this document - HP PCs - Black or blank screen with blinking cursor after entering Windows password

 

If the issue still persists, try re-installing the operating system - 

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Recovery. 
Note : System Recovery will delete everything that you had saved or installed on the computer. 


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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