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blank screen

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HP Pavilion All-in-One - 23-q055na (Touch)
Microsoft Windows 8.1 (64-bit)

starts ok but the screen goes blank after password login

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HP Support Agent
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Hi @topgzr


Welcome to the HP Support Community. 


Try the steps mentioned in this document - HP PCs - Black or blank screen with blinking cursor after entering Windows password


If the issue still persists, try re-installing the operating system - 


1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Recovery. 
Note : System Recovery will delete everything that you had saved or installed on the computer. 

Let me know how that goes. 


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Have a great day!

I am an HP Employee

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