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    Fix Windows 10 Update Issues

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boot to strange scratchy blue screen

Microsoft Windows 10 (64-bit)
after uninstalling avg antivirus and updating window 10 the pc will boot to a blue screen with scratchy white lines then attempt to do a repairs and that fails and it starts all over again
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boot to strange scratchy blue screen

Hi @jonathankaye,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer boots to a blue screen after trying to update the Windows.

 

Don’t worry, I assure you I will try my best to get this sorted and will be delighted to assist you here.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • What is the model and product number of your computer?
  • Have you made any software or hardware changes on the computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2ujvI07

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
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