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sparkydave
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Message 1 of 3
268
Flag Post

can't access the BIOS no matter what i do

HP Recommended
580-23w
Microsoft Windows 10 (32-bit)

i've tried going at it through the windows recovery, and i've tried to hit the F10 on startup.  With both my computer won't even start.  it's running, but nothing happens. 

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
Flag Post
HP Recommended

@sparkydave

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • What is the exact issue you are facing?
  • Is the computer booting to Windows?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Wentz
Level 1
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Message 3 of 3
Flag Post
HP Recommended

As The_Fossette wrote: Provide some additional info about the problem and what did you try so far...

My question is: Are you using a "wireless" (USB) keyboard ? If so, try connecting a wired keyboard with a PS/2-interface, then try to access the BIOS by hitting the F10 button. It might just work. This happened to me several times in the past with an old HP Z400. In case you don't know what a PS/2-interface is: (the purple one)PS2_Ports_ATX.jpg

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