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Message 1 of 2
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can't login on my pc despite knowing my password

HP Recommended
HP 24-E055NF

Since one week , i can't login on my pc because my password isn't accepted but i use it before ( i used my computer in the morning and when i wanted use in the evening it doesn't work .).


the password reset link doesn't work and it ask me a flash mobile device Usb ( i don't have it.)


And i don't have a microsoft account .


Please can you solve it .

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Message 2 of 2
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HP Recommended

Hey Fifi 🙂


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Kind regards,



I work on behalf of HP.
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