09-19-2017 05:45 AM
I cannot log into my acct. Started Sunday around 5pm. I tried signing off and recreated new password still cannot log in.
09-19-2017 09:47 AM
Do you mean that once you enter your Windows password, you get a "black" screen, instead of the usual Windows "desktop" and "wallpaper" ?
After September 12, 2017, there is an interaction between new Windows Updates and HP software running on HP computers.
09-19-2017 11:19 AM
it dos the Welcome-preparing windows then sez We can't sign in to acct -sign out and try again. I went to my Microsoft acct. and changed PW and still does it. If i dismiss it I get a temp. profile but of course cannot access any files
09-19-2017 04:20 PM
> If i dismiss it I get a temp. profile but of course cannot access any files.
Either your "main" profile is logically corrupted (inconsistent, overlaid), or Windows cannot read some of the blocks from the disk-drive, because the disk-drive is starting to fail.
When logged-in to 'temp', open File Explorer, and enter: C:\Users and press ENTER .
Double-click the name of your "main" profile.
Allow Windows to "change ownership" to allow you to access the files/folder under that account.