cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
166
Flag Post
HP Recommended

computer is freezing up

hp15
Microsoft Windows 8 (32-bit)

hard drive short DTS check failed

 

FAILURE ID GXXP83-7BB97K-XDV7G-60WJ0TERDAY

 

COMPUTER FREEZES UP   JUST STARTED YESY

2 REPLIES 2
Highlighted
Level 15
Level 15
22,514 22,169 2,558 8,606
Message 2 of 3
131
Flag Post
HP Recommended

computer is freezing up

@angelainKY, welcome to the forum.

 

This error message is telling you that your hard drive has failed.  Your only option is to replace it.  You should buy one the same size or larger than the failed drive.  This will assure that the HP System Recovery media will work properly.

 

What is the full model of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,658
Message 3 of 3
118
Flag Post
HP Recommended

computer is freezing up

> Your only option is to replace it.

 

Agreed.

 

> This error message is telling you that your hard drive has failed.

 

Disagree.

 

It is telling you that the disk-drive is in "imminent-failure" status.

 

There may insufficient remaining "health" to load Windows from the disk-drive, but there may sufficient remaining "health" to use "disk-cloning" to try to copy the disk-drive, block-for-block, onto a brand-new disk-drive.  If you can do this, even if a few blocks cannot be copied, the "clone" should boot into Windows.  Been there, done that.

 

 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation