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‎09-24-2022 10:54 PM

HP Recommended
Product: OMEN 25L Desktop PC GT12-1000a (ID 1Z1C1AV)
Operating System: Microsoft Windows 11

This problem had just started occurring where every time I go to load any type of game right before it starts loading up the screen will go black and then restarts the computer although it will still let me use the internet browser without it rebooting if anybody else has had this problem and has fixed it would very much apricate some advice on fixing

1 REPLY 1

‎09-25-2022 02:28 AM

HP Recommended

hi

If you have a problem only when launching the games
See to reinstall a previous hp driver if available
https://h30434.www3.hp.com/t5/Gaming-Desktops/PC-crashing-issue/m-p/8458957
this is for example, if not the same use those on your product page

https://support.hp.com/us-en/product/omen-25l-desktop-pc-gt12-1000a/2100404878/model/2100816073

 

 

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