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Cliff1984
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computer wont wake up

HP Recommended
Hp envy desktop -795-100 pc
Microsoft Windows 10 (64-bit)

So when my computer goes to sleep and I try to wake it my mouse is like frozen and will barely move and sometimes wont move. So then I must restart the pc and everything works after that. If I force the sleep manually samething happens. 

 

keyboard is set to wake pc 

mouse is set to wake pc 

 

windows update was done as well

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Jeet_singh
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@Cliff1984,

 

Thank you for posting your query on HP Community,

 

Let's try these steps here: 

 

Right-click on the Start Button to open the Power User menu. Select Device Manager.
You’ll see a list of categories for the devices connected to your PC. First, click the arrow next to Keyboards.
You’ll see one or more entries for your PC keyboard here. Double-click each one of them in turn, and select the Power Management tab. (If you don’t see this tab for a particular entry, move onto the next one.)
On each entry’s tab, make sure that Allow this device to wake the computer is checked.
Click OK, and your keyboard should now wake your PC from sleep.
Repeat these steps for the Mice and other pointing devices category if you’d like your mouse to wake your computer as well.

 

Try updating the BIOS and graphics driver on the PC using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Lastly, change the sleep settings on the PC.

 

1. Click starts > settings > system

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:

When I press the power button ~ Hibernate.

When I press the sleep button ~ Turn Off the Display.

 

Refer this article to further troubleshoot sleep or hibernate issues with the PC. Click Here

 

If the issue persists and if the PC freezes, Let's try to run an extensive system test from F2 and check if the hardware components on your PC are functioning correctly.

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

If the test fails this would clearly indicate a possible hardware failure, write down the failure ID (24-digit code).

 

If the test passes, I would suggest here is to update the Bios, Chipset and graphics card on your notebook using this link. 

 

Try the steps recommended below to restore BIOS to default.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

 

You can also try updating the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to further troubleshoot lock up or freezing issues with PC.

 

Let me know how it goes for further assistance. 

 

I hope you have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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