cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
BAMBOOJR
New member
1 0 0 0
Message 1 of 2
138
Flag Post

desk top HPslimline 410-010 NONRESPONSIVE

HP Recommended
desk top HPslimline 410-010
Microsoft Windows 10 (64-bit)

My desk top HPslimline 410-010 was working fine. I clicked the close X for the Photo software, and the screen went black, with the middle 3/4 dark grey, and a large black mouse controlled arrow. The Arrow moves in the grey area. Control,Alt Delete did nothing. I shut the machine off/on several times. I replaced the cable from the router to the machine nothing changed

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

What happened when you restarted the PC? Any video at system power on?

 

Or is the system dead?

 

If you get any video at system restart you can try running HP Diagnostics (Link). Scroll down this link to see HP UEFI Diagnostic details.

 

Have you tried a different monitor? I would do this to eliminate a monitor problem. I don't think the monitor is the fault but you never know.

 

It sounds like a PC hardware problem but could be anything.

 

Check all connections to the PC. Disconnect printers and any other unnecessary peripherals.

 

Regards

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation