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HP Recommended
HP Slimline Desktop - 450-a120
Microsoft Windows 10 (64-bit)

my problem is a daily one every time I log on my computer logs off and goes to a blue screen freezes, can't reboot and must be shut down and restarted.  I purchased my computer almost 4 years ago and the problem began a year ago.  I have done just ab out every thing I was advised to do including two factory reboots and the problem persist.  What I want to know is that should I send it in for repairs or get a new one.

1 REPLY 1
HP Recommended

@dereck2

 

I reviewed your post and I understand that you are getting bluescreen errors and the computer is freezing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then perform a system test to make sure whether it is a software or a hardware issue.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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