Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

desktop will not show on monitor

HP Recommended
hp pavilion
Microsoft Windows 7 (64-bit)

we moved the computer the other day so we had to unplug everything. when we went to plug back in the monitor and printer, i turned on the tower and the monitor showed the hp startup screen with the log in then the monitor went blank and nothing else came back on . the monitors power light is on and the tower light is on. if i shut monitor off and turn back on i see the log on screen for a second. i need to get business info off so please help.

HP Support Agent
HP Support Agent
29,155 29,140 1,949 2,581
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


Don’t worry, I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond that, I recommend you try connecting the tower to a TV or other monitor and check whether you are getting display there.


Also, perform the below steps and check if it helps.


1. Turn off the computer.

2. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

3. Unplug the power cable from the computer.

4. With the power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

5. Connect the power cable, but do not connect any of the peripheral devices.

6. Press the Power button to turn on the computer.

7. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

8. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation