cancel
Showing results for 
Search instead for 
Did you mean: 
Thomas24g020
New member
1 0 0 0
Message 1 of 2
160
Flag Post

event 41 three times in one day, wifi breaks, how do I get crash and error logs?

HP Recommended
HP All-In-One PC 24-g020
Microsoft Windows 10 (64-bit)

The computer has always randomly shut down of frozen from time to time since, i believe, month one (I dont recall that well). It has never been sent in for warranty (and the warranty is expired, it was bought new in March 2018 and it is now april 2019).

 

In the three months prior event 41 kernel power had occured three times. Today it happened three times in less than 12 hours. After the third, it couldn't see wifi networks even if wifi was turned on. A few restarts later, the wifi adapter appeared to simply be disabled and would not enable if you tried.

 

What do I need to do to understand and read the error crash logs? Take apart the machine? Migrate the HDD to a new system?

Is this sounding like a hardware problem and do you know what it might be?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,555 21,542 1,304 1,328
Message 2 of 2
Flag Post
HP Recommended

@Thomas24g020

 

Welcome to HP Support Community

 

I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the completely completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

If all the Tests pass, then perform a Reset on the Computer. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

 

 

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation