cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
136
Flag Post
HP Recommended

event 41 three times in one day, wifi breaks, how do I get crash and error logs?

HP All-In-One PC 24-g020
Microsoft Windows 10 (64-bit)

The computer has always randomly shut down of frozen from time to time since, i believe, month one (I dont recall that well). It has never been sent in for warranty (and the warranty is expired, it was bought new in March 2018 and it is now april 2019).

 

In the three months prior event 41 kernel power had occured three times. Today it happened three times in less than 12 hours. After the third, it couldn't see wifi networks even if wifi was turned on. A few restarts later, the wifi adapter appeared to simply be disabled and would not enable if you tried.

 

What do I need to do to understand and read the error crash logs? Take apart the machine? Migrate the HDD to a new system?

Is this sounding like a hardware problem and do you know what it might be?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,581 14,559 933 933
Message 2 of 2
109
Flag Post
HP Recommended

event 41 three times in one day, wifi breaks, how do I get crash and error logs?

@Thomas24g020

 

Welcome to HP Support Community

 

I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the completely completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

If all the Tests pass, then perform a Reset on the Computer. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

 

 

KrazyToad
I Am An HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation