• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
OMEN by HP Obelisk Desktop 875-0020np

my pc freezes alot i check every hardware piece and all are good so i decided to make clean windows installation then it freezes at just a moment screen i need really quick help because i use it for my education 

3 REPLIES 3
HP Recommended

Hi

 

Sorry to see you are having a freezing issue.

 

A hardware problem is indicated since you cannot install Windows.

 

Please provide detailed troubleshooting steps you have taken to isolate the hardware problem. This will reduce redundant troubleshooting suggestions provided in future responses.

 

 

 

 

HP Recommended

first i tried windows 11 then windows 10 i burnt them using rufus one time and media creation tool by microsoft the athor time but same problem appeared, i open thdesktop and changed cmos battery with a new one ,removed my hdd and tried again and same problem,so i returned back my hdd and removed the ssd but same problem appear , i remove the ram and cleaned it and its slot and cleaned all the pc but same peobledm i make hardware check using hp diagonistcs and it shows no problem im so upset

HP Recommended

Hi

 

Thanks for more detail.

 

You will have to reduce the PC to a minimum configuration. Check all wiring connections on the MB and reseat applicable (non integrated) components.

 

You may have to swap in known, good replacement parts or have a local PC tech check for the bad component.

 

Try the Microsoft Windows installation media using rear USB ports. Disconnect front USB at the MB header. Disconnect the 1 TB data HDD. Remove the wireless M.2 networking card. Try a known, good replacement boot drive instead of the existing 256 GB PCIe M.2 drive.

 

Try each stick of RAM, one at a time, in each memory socket. Try a known, good replacement stick of RAM in each memory socket.

 

Try a different power supply.

 

The MB/CPU does not have integrated graphics. You would have to try a different graphics card.

 

No change in symptoms suggest a MB or CPU problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.