cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
154
Flag Post
HP Recommended

frozen screen at atart up - mouse & keyboard do not do anything - airplane in bottom left screen

Pavillion Envy 23 all in one
Microsoft Windows 10 (64-bit)

My computer was running through the night & when I tried ti iwake it up, it was  frozen.  NOTHING works - no mouse or keyboard. Airplane in bottom left corner, but that is it.  Turned it off & back on, disconnected all cables & plugged it all back in - NOTHING.

1 REPLY 1
Highlighted
Level 12
7,506 7,474 314 669
Message 2 of 2
109
Flag Post
HP Recommended

frozen screen at atart up - mouse & keyboard do not do anything - airplane in bottom left screen

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 


A Nod Is As Good As a Wink...
Lil_Boy_Blue

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation