12-07-2016 07:35 PM - last edited on 03-16-2017 10:30 AM by OscarFuentes
Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the unit warranty is Active, If not you need buy a Hard Disk Drive from a retail shop nearby
Please Contact HP if your HP PC is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
I am not an HP Employee