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gons32
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how do I fix error U0FW3R-0009N-WPTU21-61E913

HP Recommended
Paviillion HPE-150f
Microsoft Windows 10 (64-bit)

Long Drive Self-Test Failure ID U0FW3R-0009N-WPTU21-61E913

How do you fix this?

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

The code means that you will have to replace the hard drive and reinstall W10.

 

On your PC's support page, there is an Upgrading and Servicing Guide which will provide the instructions to R & R the hard drive.

 

https://support.hp.com/us-en/product/hp-pavilion-elite-hpe-100-desktop-pc-series/4079700/model/41206...

 

After you get the new hard drive installed, you can reinstall W10 for free as follows...

 

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

 

If you are asked to enter a product key during the installation steps, check the 'Skip' box, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

 

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