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obhoney
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Message 1 of 5
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hp 570 going into " Entering power save mode" and shutting down (Dell ) monitor

HP Recommended
Example: Pavilion 570
Microsoft Windows 10 (64-bit)

HP 570 goes into "entering power save mode" and shuts off . Usually  after being on  1 hour or so.  I have adjusted  power in settings to be "never"  with same results

4 REPLIES 4
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 5
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@obhoney
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you tried updating the system software and drivers?
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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obhoney
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Message 3 of 5
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The model # is DU-8ESH-HC2. I'm running on  Windows 10

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Echo_Lake
HP Support Agent
HP Support Agent
29,690 29,620 1,422 1,488
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@obhoney

 

Thank you for the information but that's not the correct product model number. 

 

Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Lodsofthesahs
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Message 5 of 5
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Have you disabled the management engine setting of letting the computer to sleep to save power 

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