Create an account on the HP Community to personalize your profile and ask a question
02-24-2019 05:33 AM
i had to do a restore using a hp flash drive because of freeze ups, the computer runs fine, but on start up a blue screen pops up and asks continue to windows 10 or the other option says set up, the sceen times down after 128 seconds and then windows opens up, how do i delete this or stop this screen from poping up, thanks for any help
02-24-2019 10:03 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:
02-25-2019 01:32 PM
So check the BIOS for the Boot Order/Sequence.
There is a timer for choosing Safe Boot, mine is 8 seconds, doubt it's relevant, but clutching at straws.
Personally I would Re-Install using a clean copy of W10, then add in any missing drivers.
This does need you to have data etc backed up, but I believe you already do this.
AAAAnd it is no bad thing to have this extra option (8 GB USB stick)...
Create Windows 10 installation media
To get started, you will first need to have a license to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below.
02-25-2019 02:57 PM
hello, yeah i checked the bios order to make sure i had the usb up top, i also diabled the legacy, i also had a seperate flash drive to get it to open up, i ran all the hp tests and they all passed, the usb i used was a brand new hp recovery to set it back to factory specs. then i had to use the second that had my old version on it, the thing that makes me wonder is that using the hp to set back to factory , it said attempt failed every time, even now when the screen pops up, if i click on set up windows option, i get the same error message, i think its going off the deck and i live on the second floor!! can`t figure it out