cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
6 2 0 0
Message 1 of 6
384
Flag Post
HP Recommended

hp envy 23 model 23 - d044 Stuck on HP Logo

envy 23 model 23- d044
Microsoft Windows 8.1 (64-bit)

I have a hp envy all in one of model number 23-d044 its running windows 8 i had to restart it and it said update and restart so I clicked it but I have no internet. Now it's stuck on the hp loading screen, i googled but can not get bios to open, i did a startup test everything passed.. i even changed the power supply.20190527_002915.jpg20190527_001516.jpg

5 REPLIES 5
Highlighted
Level 12
7,506 7,474 314 669
Message 2 of 6
362
Flag Post
HP Recommended

hp envy 23 model 23 - d044 Stuck on HP Logo

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat


Hopefully one of these documents will cover (and solve) your problem...
https://support.hp.com/ca-en/document/c00042629
https://support.hp.com/us-en/document/c02693833



A Nod Is As Good As a Wink...
Lil_Boy_Blue

Highlighted
New member
6 2 0 0
Message 3 of 6
334
Flag Post
HP Recommended

hp envy 23 model 23 - d044 Stuck on HP Logo

i dont have a usb drive to update the bios and its a desktop all in one. is there anyway to boot it from a cd i found the update i needed and have downloaded it to my other computer but i can not figure out how to get it on a cd disk

0 Kudos
Highlighted
Level 12
7,506 7,474 314 669
Message 4 of 6
327
Flag Post
HP Recommended

hp envy 23 model 23 - d044 Stuck on HP Logo

Hi

IF it's W8 and you have another PC, then...

https://www.microsoft.com/en-gb/software-download/windows8ISO

Then make a DVD to Repair/Rebuild/Recover/Re-Install as necessary.

 

As to the CD you found, who knows?  Is it an OS or music or driver disc or ????

 

I use AnyBurn.


A Nod Is As Good As a Wink...
Lil_Boy_Blue

Highlighted
New member
6 2 0 0
Message 5 of 6
263
Flag Post
HP Recommended

hp envy 23 model 23 - d044 Stuck on HP Logo

sry i havnt replied till now i didnt mean to say cd i found i did get the bios to open i think i got a screen up that says hewlett packard setup utility. that say.s files storage security power advanced ..do i still need to do the second link u sent me. i got dvds but someone gave a 16gb usb flash drive which is better to use.  sry i have never done anything like this before.if i do will i need the poduct key if so how can i find that and do i open or save the file and how can i tell if its a 64 or 32 bit

0 Kudos
Highlighted
Level 12
7,506 7,474 314 669
Message 6 of 6
231
Flag Post
HP Recommended

hp envy 23 model 23 - d044 Stuck on HP Logo

Hi

KeyFinderInstaller may help....
https://www.magicaljellybean.com/keyfinder/

Doing research, and none of the methods are mine, I have some, simple single lines of code that will list the same value for your Windows 10 Product Key…
Two for Windows 10 and one for Linux.

W10 Using cmd.exe as an Administrator (copy and paste accordingly).

wmic path softwarelicensingservice get OA3xOriginalProductKey >> c:\ProdKey.txt

Creates a text file called ProdKey.txt on your C:\ area.

Next is a PowerShell command, as Administrator...
(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

but it will run within W10 using cmd.exe as an Administrator.
powershell (Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

Last, but not least....
Linux@Lubuntu:~$ sudo cat /sys/firmware/acpi/tables/MSDM | strings | tail -n 1

https://www.microsoft.com/en-us/software-download/windows10

 

 

This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

https://www.microsoft.com/en-us/software-download/windows10ISO


A Nod Is As Good As a Wink...
Lil_Boy_Blue

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation