Create an account on the HP Community to personalize your profile and ask a question
05-27-2019 12:31 AM
I have a hp envy all in one of model number 23-d044 its running windows 8 i had to restart it and it said update and restart so I clicked it but I have no internet. Now it's stuck on the hp loading screen, i googled but can not get bios to open, i did a startup test everything passed.. i even changed the power supply.
05-27-2019 03:18 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
05-27-2019 03:53 PM
IF it's W8 and you have another PC, then...
Then make a DVD to Repair/Rebuild/Recover/Re-Install as necessary.
As to the CD you found, who knows? Is it an OS or music or driver disc or ????
I use AnyBurn.
06-01-2019 07:01 PM - edited 06-01-2019 07:59 PM
sry i havnt replied till now i didnt mean to say cd i found i did get the bios to open i think i got a screen up that says hewlett packard setup utility. that say.s files storage security power advanced ..do i still need to do the second link u sent me. i got dvds but someone gave a 16gb usb flash drive which is better to use. sry i have never done anything like this before.if i do will i need the poduct key if so how can i find that and do i open or save the file and how can i tell if its a 64 or 32 bit
06-02-2019 03:31 AM
KeyFinderInstaller may help....
Doing research, and none of the methods are mine, I have some, simple single lines of code that will list the same value for your Windows 10 Product Key…
Two for Windows 10 and one for Linux.
W10 Using cmd.exe as an Administrator (copy and paste accordingly).
wmic path softwarelicensingservice get OA3xOriginalProductKey >> c:\ProdKey.txt
Creates a text file called ProdKey.txt on your C:\ area.
Next is a PowerShell command, as Administrator...
(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey
but it will run within W10 using cmd.exe as an Administrator.
powershell (Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey
Last, but not least....
Linux@Lubuntu:~$ sudo cat /sys/firmware/acpi/tables/MSDM | strings | tail -n 1
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
A 3rd party site like…
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
From either the C:\ or the X:\ prompt try the following
If the above FAILS then please try:-