08-27-2018 02:15 PM
Hi My pc keeps turning off right after i turn it on and it tries again and keeps doing it like a loop if anyone can help please do i really want my pc back thanks.
08-28-2018 03:54 AM
1st Please try a Hard Reset
This is valid for most notebooks, and some desktops.
Press and Hold the PWR off button for 4 seconds to force a PWR off.
Unplug from the wall.
IF you see a battery compartment door, then your computer has a removable battery.
IF NOT then you do not have a removable battery.
Remove any removable battery.
Press and hold the power button for 15 seconds to complete the reset.
(Re-insert any battery you removed).
Otherwise an F2 hardware diagnostic, power on and press ESC then F2.
If in doubt please ask.
08-28-2018 09:50 AM
Welcome back to the forum.
I am not an HP employee.
This symptom sounds like a hardware problem.
You can troubleshoot this problem but you need , time, patience, and known good replacement components.
Have HP take a look (link to HP Support) if you are in warranty or have a local PC technician take a look.
Loose motherboard connection,
Other misc. hardware issue or a grounding issue.