• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-14-2020 03:44 AM

HP Recommended
Product: pavilion slimline 400-224 PC
Operating System: Microsoft Windows 8.1 (64-bit)
 
When I turn on the PC, it powers up, the fans turn on, but no power to monitor, keyboard or mouse. 

Normally, after turning on, fans and disc drive will either turn off or quiet down, then windows will load.
Now they stay on, as if it is getting stuck in the boot process.

1 REPLY 1

‎08-14-2020 02:21 PM - edited ‎08-14-2020 02:31 PM

HP Recommended

Hi,

 

This symptom usually indicates some type hardware problem. Have you tried tapping "ESC" at startup to get to the HP UEFI Startup Menu? Here you can enter the BIOS or run HP Diagnostics.

 

Possible issues could be the power supply, a component connected to the motherboard, a peripheral connected to the PC, or motherboard failure.

 

You have to troubleshoot components by systematically removing peripherals and components until you find the problem. This process may require using known good replacement parts.

 

A failing power supply may not provide enough amps to power the system; the fans will run but that is it.

 

It is usually cheaper to have a local PC tech take a look if you are out of warranty and don't have replacement peripherals and components to swap for testing.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.