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tsax1
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Message 1 of 2
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hp pavillion 27" all in one will not turn on

HP Recommended
hp pavillion 27" all in one

My computer is less than 2 months old,  It will not turn on,  I have tried the hard reset, and removed everything except the mouse/keyboard plugin. I have tried plugging it into a different power outlet.

I have a light at the back at the power cord but no light on the power button on the left side (facing computer), also no sound of starting up.  i can press the button on the right hand side and get the message on the screen to check hdmi in. There is a power symbol on the screen but no way of pressing it by touch screen or by mouse.  This only stays on for a short time

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WAWood
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Message 2 of 2
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HP Recommended

@tsax1 

You should not be having problems like this with a new PC!


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.



I am a volunteer and I do not work for, nor represent, HP
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