hp pavillion wont boot up

[royden]

good evening I have a hp pavilion computer when I boot up the HP logo appears then a blank screen then the cursor and buffer appear and then nothing happens I have left it running for 1 hour and still no boot up what has gone wrong

david

[The_Fossette]

@royden,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

What is the exact model for your computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[royden]

good evening

                          the link you posted I have tried every thing listed and I have now returned the hp pavilion computer under waranty

david

[The_Fossette]

@royden,

Thank you for keeping me posted.

Do write back to me if you need any assistance in the further.

Cheers!