cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
8 4 0 0
Message 1 of 8
258
Flag Post
HP Recommended

hp wellcome screen

HP Pavilion 500-130ea Desktop PC
Microsoft Windows 10 (64-bit)

Hello all Is there a way to turn off the HP wellcome screen on startuo? thanks in advance 

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
11,578 11,569 571 628
Message 2 of 8
210
Flag Post
HP Recommended

hp wellcome screen

@chinablue32uk

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

Let's try this first:

  1. Go to the Settings App
  2. Then go to the Apps section
  3. Wait for the list of apps to build
  4. Scroll down to find HP Welcome
  5. Click that entry and click Uninstall

If the entry does not exist in the list of apps, or the popup keeps appearing, do this:

  1. In Windows File Explorer, go to C:\Program Files\Hewlett-Packard\HP Welcome
  2. Right-click on uninstall.bat and select 'Run as Administrator'

Refer to the third party youtube video link for better instructions - https://www.youtube.com/watch?v=ZwbrjDMcN-o 

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
Highlighted
Level 1
8 4 0 0
Message 3 of 8
202
Flag Post
HP Recommended

hp wellcome screen

Hello Ray

Thanks very much for your reply, but the wellcome screen I meant was the one that appears when I switch my PV on, not the one that starts with Hp Support, hope you can still help.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,581 14,559 933 934
Message 4 of 8
187
Flag Post
HP Recommended

hp wellcome screen

@chinablue32uk

 

It looks like you were interacting with @Raj1788, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

Could you please take a picture of the Welcome Screen and send it to us.

 

Thank you

KrazyToad
I Am An HP Employee

0 Kudos
Highlighted
Level 1
8 4 0 0
Message 5 of 8
183
Flag Post
HP Recommended

hp wellcome screen

Thanks  find attached two photos of the starup I am talking about/

Regards Terrystartup].jpgstartup23].jpg

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,581 14,559 933 934
Message 6 of 8
174
Flag Post
HP Recommended

hp wellcome screen

@chinablue32uk

 

Please try these steps

 

  1. Restart the computer and press F10 repeatedly to enter the system BIOS screen.

  2. Select the Boot section using the right arrow key.

  3. Select Boot-time Diagnostic Screen using the up and down arrow keys.

  4. Press Enter to select boot-time diagnostic.

  5. Select Enabled to remove the logo screen and display diagnostics.

  6. Press Enter.

  7. Press F10, and then press Enter to save the changes and exit the system BIOS.

Let me know how it goes

 

Thank you 😊

KrazyToad
I Am An HP Employee

0 Kudos
Highlighted
Level 1
8 4 0 0
Message 7 of 8
162
Flag Post
HP Recommended

hp wellcome screen

Hello 

I tried what you said and I could not find anywhere in my BIOS but could not find anything relating to BOOT  TIME DIAGNOSTIC, what now ?

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,581 14,559 933 934
Message 8 of 8
148
Flag Post
HP Recommended

hp wellcome screen

@chinablue32uk

 

If you do not find those options in BIOS, then it means those options have been disabled by default and you will not be able to disable the HP Welcome screen since this will require reprogramming the BIOS

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation