• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-06-2018 10:10 AM

HP Recommended
Product: envy 360
Operating System: Microsoft Windows 10 (64-bit)

my computer will not turn on. i plug in power cord and still will not turn on. After multiple tries it will eventually turn on.

this is happing more often. How do i stop this from happening. i dont want to be caught with out a computer if it doesent turn on, this is the only computer i have to work with.

1 REPLY 1

‎11-08-2018 08:50 AM

HP Recommended

@realtorlady2018

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Power resetting the PC and updating the system BIOS may resolve the issue. Let's try these steps:

1.) Perform a power reset, refer to this document for steps.

2.) Use the steps available here to update the system BIOS

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.