cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
116
Flag Post
HP Recommended

i HAVE AN ENCRYPTED HARD DRIVE. IN DEC. MY SYSTEM LOCKED UP AS IF ALL DATA WAS GONE FROM HARD DRIVE.

HP ENVY
Microsoft Windows 8.1 (64-bit)

SO I WAS GETTING NOTHING AT STARTUP EXCEPT HP AND THAT LITTLE CIRCLE OF DOTS. IM GETTING THE DOWNLOAD FROM ALERTSEC TO A FLASHDRIVE.  BUT I WILL NEED A BOOT DEVICE ON A FLASH DRIVE FOR THE HP PC.  GIVEN THE HD IS LOCKED, HOW DO I GET THIS ?   FROM A SIMILAR PC.  IM NOW USING A HP 15 WITH 1 TB HD SSD AND 8GB MEMORY. PERHAPS MY WIFE'S PC (SIMILAR TO MY LOCKED ONE MIGHT WORK) ????   

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,581 14,559 933 933
Message 2 of 2
79
Flag Post
HP Recommended

i HAVE AN ENCRYPTED HARD DRIVE. IN DEC. MY SYSTEM LOCKED UP AS IF ALL DATA WAS GONE FROM HARD DRIVE.

@LINCOLN3

 

Welcome to HP Support Community
 

You will need the USB HP Recovery Media to reload the OS. If you do not have the Recovery Media, please contact HP Support to order one

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation