i cant active ahci

[VH2000]

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@creative3 wrote:

the AHCI DRIVERS DISAPPEARS

YES I know 

They are in the device manager under storage controller 😀

[creative3]

you are correct 😁

but samsung say AHCI deactive 😢

[VH2000]

What is the version you are running. There must be a bug in that software

 try version 5.1.0.1120

https://samsung-magician.software.informer.com/download/

[creative3]

i use last version ( 7.0.0 ) but i download version 5.1.0.1120 and show to me AHCI ACTIVATED .. but also show " this drive is not supported 

[creative3]

i send to samsug Support now . and they are now follow This topic .. After they are read this topic . send to me this replay 

It appears there is some conflicting information between BIOS and your Windows Installation. The screenshot of the storage controllers you provided to HP showed both a raid driver and an AHCI driver loaded when only one of these could possibly be enabled through your BIOS. For whatever reason Windows is loading a raid driver and you will need to contact Microsoft to perform a clean installation of Windows with their help. It is possible when you are loading into Magician 7.0 it is seeing the raid driver and that is why you are having issues. 

[creative3]

i contact microsoft ... and they are chick my windows by remote support and say no problem in windows ...  say to me contact HP . the sulution is there 

the Situation now .. samsung say the problem from windows ... And windows Say the problem From HP .. And hp say the problem from Samsung 😁

[creative3]

and mirosoft say in other chat 

the issue is that the motherboard manufacturer has to make a change in the BIOS because we have done what we need to do from our end but the BIOS need a change to take effect and the Samsung assistant will stop deactivating the AHCI

SO you need to contact HP as directed by Samsung earlier so they help you resolve the issue as they are the manufacturer of  the motherboard because this is a firmware issue and not the operating system 

they need to do this for you on your computer, from the documentation of the previous agent, we have actually done what needs to be done on your computer from Windows perspective 

Now HP needs to follow up on that 

So after we have done what needed to be done on our end, HP needs to access the BIOS and assist you run the check on your BIOS so this issue can stop on your computer 

You can see that the issue is stated to be from the BIOS which is coming from the motherboard manufactured by HP