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im unable to shutdown my pc

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Microsoft Windows 10 (64-bit)

my pc didnt shutdown  im force to shut down it every time  it shows  the application was unable to start correctly 0xc00005 win 10 what can i do

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HP Recommended


Welcome to the forum.

I am not a HP employee.


I would try running a system file check (Link) to see if you have system file corruption.


Run HP Diagnostics (Link) to check hardware.


This advice (running a system file check) is predicated on you having access to the Windows Desktop. HP Diagnostics can be run at system startup.


How are you forcing a shutdown? What application is giving this error message?


The app can't start but you are shutting down. Your description of the problem is hard to follow.



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