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‎05-28-2019 07:06 AM

HP Recommended
Product: Envy Touchsmart 23
Operating System: Microsoft Windows 10 (64-bit)

intermittent problem computer will not boot and screen is black . When try to turn off and on to get to repair mode nothing happens. If computer is left on it eventually comes back to life and able to use .Requst help to repair.

1 person had the same question
1 REPLY 1

‎05-29-2019 08:54 AM

HP Recommended

@waynerd,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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