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laptop wont wake up from sleep mode and key not working.

HP PAVILION AU132TX
Microsoft Windows 10 (64-bit)

Every three or four hours in a day, I encounter an issue where my system will not wake up from sleep mode. I try moving the mouse and tapping keys on the keyboard, but the system does not respond. I end up having to restart manually by hitting the power button.

please resolve this issue as soon as possible

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HP Recommended

laptop wont wake up from sleep mode and key not working.

@RB95

 

This system was originally offered around mid 2016.

 

Unless you purchased a long term CarePack Warranty, the system is likely out-of-warranty.

 

There may be something you can do on your own to find and even fix the issue.

 

Hardware Checks

 

If you have not done so, it might be time to run the hardware diagnostics to make sure the sytem is not developing (or already has) a problem.

 

Testing for Hardware Failures

 

Hardware can sometimes be fixed as "Do it yourself" or you can take the computer to local, licensed (and trusted) Repair.

 

HP Pavilion Notebook PC - Maintenance and Service Guide

 

Software and Drivers Checks

 

If the system is stumbling about, check to find out if Windows Updates and your HP Software and Drivers are current and installed without issues / errors.

 

Windows Updates:  Settings > Update & Security 

 

HP Software and Drivers:  HP Software and Drivers 

Expand the list and check for recent updates.

 

 

If you are unfamiliar with how to install drivers manually, follow the instructions (generally "download, save, install") or use the HP Support Assistant to install software and drivers.

 

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

The Usual Fare or "Things You Have (may have) Already Tried"

 

Check / Adjust Control Panel > icon view >

Power OptionsChange what the power buttons do

 

For example,

Switch off Hiberation / Hybrid sleep

Switch off Fast Boot

 

 

Power Options > Change plan settings >

Change advanced power settings

 

For example,

Make sure the disk is not spinning down before the system is set to go to sleep

 

 

Reference

 

Device Homepage

Drivers / Software and BIOS, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Pavilion - 15-au132tx

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
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