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leds turn off after booting

OMEN by HP 870-000 Desktop PC series
Microsoft Windows 10 (64-bit)

Hi everybody,
I have a little "problem" with my desktop pc.
In simple terms when I boot it, leds on the front of the case turn on, but after insert the password and done the login they turn off.
The only way to turn they on again is opening manually the Omen control software...

Why they turn off after login?

 

Thank you and sorry for my bad english.

3 REPLIES 3
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leds turn off after booting

hI @Ciov4

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that the LED on the case goes off after the computer boots up.

 

I'd like to help.

 

Please uninstall the Omen Control from Control Panel and reinstall it from Here

 

Also update the BIOS from Here

 

Let me know how it goes.

 

Thank you.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

KrazyToad
I Am An HP Employee

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Solved!

leds turn off after booting

I tried to do as you said, but still don't work... 

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leds turn off after booting

Hi @Ciov4

 

I understand that the issue persists. I suggest you create a New User Account and check if that helps.

 

  • Select the Start button, then select Settings  > Accounts > Family & other people > Add someone else to this PC

  • Enter a username, password, password hint, and then select Next.

If the issue persists with the new User Account try a Microsoft Push Button Reset.

 

  1. In Windows, search for and open Reset this PC.

  2. Click the Recovery tab. Under Reset this PC, click Get started.

    Figure : Clicking the Get Started button

    Clicking the Get started button

    Figure : Keep my files or Remove everything options

    Keep my files or Remove everything options
  3. If you want to keep your personal files, apps, and customizations click Keep my files, then click Reset. Your computer reinstalls the operating system and your computer restarts.

       NOTE:During the reset process, your apps will be removed. Many of the apps will be reinstalled from the Store. However, if you have apps that are not available from the Store, a message displays a list of those apps. You will need to reinstall those apps from the web or from installation discs. This list will appear on your desktop after you reset your computer.

    Figure : Your apps will be removed message

    Your apps will be removed message
  4. If you want to remove all your personal files, apps, and settings, click Remove everything and continue to the next step.

  5. If you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. If you want to remove all files from the computer, click All drives.

    Figure : File removal options

    File removal options
  6. You can fully clean the drive, so that no files are recoverable, or you can delete your files.

    Figure : Do you want to clean your drives, too? message

    Do you want to clean your drives, too? message
    • If you want to delete your files, click Just remove my files.

    • If you want to clean the drive, click Remove files and clean the drive.

  7. Click Reset to confirm and begin the reset process.

    Figure : Clicking Reset

    Clicking the Reset button

    - Windows reinstalls the operating system and the computer restarts.

Let me know how it goes.

 

Thank you. 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

 

KrazyToad
I Am An HP Employee

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