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Vebz78
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Message 1 of 4
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login on pc not posible

HP Recommended
Hp pavilion model 15-n269eo
Microsoft Windows 10 (32-bit)

Hello, my son has reformatted his computer back to the factory settings and now we can not log in. We can not find the username it was created with (maybe it's completely valid when it's set to factory settings) and if we Finally, thinking of remembering the username can not remember the password that was originally made on that PC. We've tried a lot of times, but nothing works, not even trying to log in with a Microsoft account (mine), but it does not work either - what can I do to get on my computer?

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Lil_Boy_Blue
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Message 2 of 4
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HP Recommended

Hi

 

Try https://www.microsoft.com/en-us/software-download/windows10

https://go.microsoft.com/fwlink/?LinkId=691209

 

Make a DVD/USB from the download and use it to repair the PC.

W8 Repair.pngRecovery Reinstall.png

 

If in doubt please ask.

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Vebz78
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Message 3 of 4
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HP Recommended

Thanks for the help, I finally came via the F11 to the same menu on my computer, have now made a backup backup and will then do what you're referring to - hope it works 🙂

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Lil_Boy_Blue
Level 12
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Message 4 of 4
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Prego.

Sorted.

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