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angmarie
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login screen does not come up

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Have a new laptop, got for Christmas, have not used much since. Today, went to use it and the log in screen will not appear.

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Grzwacz
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Greetings,

Welcome to the forum.

I am not a HP employee.

 

Do you see any LED activity on the external power adapter or the Laptop itself? Check power adapter connection to the device and the AC outlet. Verify the ac power cord is securely connected to the power adapter.

 

Do you see anything on screen?

 

Regards

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angmarie
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Message 3 of 4
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The opening page (scenic) and it lists the date and time is the only thing that appears. Can not go to anything else. Took the battery out and this did not help.

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Grzwacz
Level 12
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Hi Angmarie,

 

That screen is the lock screen. I thought your PC was not responding at startup.

 

Tap on the keyboard or click the mouse.

 

Tapping the keyboard should get you to the login screen.

 

Regards

 

 

 

 

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