cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
New member
1 0 0 0
Message 1 of 2
143
Flag Post
HP Recommended

my computer will not get past the start up blue screen

‎08-27-2019 08:46 PM

I recently got a brand new hp computer and as I was setting it up, it will not get past the blue screen at the end and I am not sure of what to do. I’m getting frustrated and not understanding why i’m having issues with the computer since it’s new 

(1)
1 REPLY 1
Highlighted
Level 12
Level 12
6,006 5,992 565 1,264
Message 2 of 2
101
Flag Post
HP Recommended

my computer will not get past the start up blue screen

‎08-28-2019 06:57 PM

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Does the blue screen have any verbiage?

 

You just bought this PC and are setting up for the first time.

 

Take it back to the store. Maybe the store can help.

 

Maybe the PC has faulty hardware.

 

Regards

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation