• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP Pavilion Gaming Desktop 690-0050
Microsoft Windows 10 (64-bit)

my unit wouldn't boot.  I followed the virtual steps and now it only boots to the HP LOGO.  Does anyone know how to reach 24/7 warranty service by phone? 

1 REPLY 1
HP Recommended

Hi,

 

Generally booting to the HP logo means the PC can't POST.

 

This is usually a hardware problem.

 

See if you can run HP Diagnostics. Start the PC, tap "ESC", then select "F2".

 

Run system and component tests if possible.

 

The HP phone number contact is spotty at this time. This site (Link) is used to contact HP for warranty service. Try this on a different PC using the product number or the serial number.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.