• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎08-28-2022 08:00 PM

HP Recommended
Product: HP ENVY All-in-One - 32-a1055
Operating System: Microsoft Windows 11

once my computer shuts down the monitor, it routinely (like 50% of the time) will not wake up after hitting anything on the keyboard or moving the mouse.  the only thing to do is to do a hard reset with the master power button.  im open to suggestions...

Category:
1 REPLY 1

‎08-29-2022 05:16 AM

HP Recommended

It is probably not going to sleep and is stuck trying.

Look in the event viewer for warning such as "application xxxx has vetoed shutdown" or something like that

 

Try changing power plan to hibernate

 

This system came with windows 10

There is a bios update May 8, 2022

You might try that update if your BIOS ROM SSID is 86C7

It is always dangerous to update bios.  Do not update if SSID is different

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.