my hp 25l omen won't boot into windows after i turned of my computer when my d drive disappeared

[blitx]

i went to check my d drive and it had disappeared i was downloading black ops 3 from steam to that drive i when it disappeared i turned of every program and i figured if i turn it off and on again it would work but it was stuck on the hp omen loading and it won't boot into windows waited 2 hours then i turned it off after holding the button for 10 seconds it ut me in to some recovery mode but every recovery i try it doesn't work then i some how got into some hp troubleshooter it said the drive had a short dts or something i have tried everything now i have yet to try booting via usb or reinstall via it i don't care about my files i just need it to load into windows. and also when i did the command prompt thing it said it was write protected. so my question i how do i fix this if i have to replace something where in the netherlands can i go to get this repaired. and bitlocker recovery doesn't work either

[Gaya1239]

Hi @blitx,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering an issue with the hp 25l Omen won't boot into Windows after turning off your computer when the d drive disappears with your HP Omen 25L Desktop PC. Here's a step-by-step guide to troubleshoot and potentially resolve the problem:

• Check Physical Connections: Ensure that all cables and connections related to your hard drive (both power and data cables) are securely attached.
• BIOS Settings: Enter your computer's BIOS/UEFI settings (usually by pressing a key like F2, Del, or Esc during bootup) and see if your D drive is recognized there. If not, it could indicate a hardware issue.
• Boot from USB: As you mentioned, try booting from a Windows installation USB drive. You can create one using another computer and Microsoft's Media Creation Tool. Booting from the USB, you can attempt to repair your Windows installation or perform a clean install if necessary.
• Check Disk Management: If your D drive isn't visible in Windows Explorer, open Disk Management (you can search for it in the Start menu). If the drive appears there, it might need to be initialized or assigned a drive letter.
• Data Recovery: If you need to recover important files from your D drive, you might consider using data recovery software. There are many options available online, but be cautious and ensure you're using reputable software.

Refer to this document OMEN 25L Desktop PC GT12-1000i

I hope this helps. 

Take care and have a good day.

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