03-16-2018 05:41 PM
i posted an ad on craigslist and then the computer shut down and restarted when it came back up i connected my iphone to it to downoload my pictures but could not get my pic to display, then i tried going to google and it would just spin, so i restarted the computer again by holding the power button down and now it goes to repairing pc screen then switches to diagnosting your pc to a black screen with hp on it and it is showing that it is circlingl, i tried to restart but it comes back to same screen, unplug it, no devices connected to it, press esc but i dont know what to do there, it does not give me an an option to view drives, i have no recovery disc, press f8 repeatly and nothing displayed on the screen, any suggestions please
03-16-2018 05:54 PM
Sounds like your HDD may be on the way out...
Switch if off & on. Keep tapping F2 as soon as it's on. This will take you into HP UEFI Diags. run an extensive test on the HDD and post back with the results.
03-17-2018 10:42 PM
Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
When the flash drive is prepared insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
When installing it should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.
This will not include the original software from HP but most of it can be installed from your Support page.
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