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‎12-29-2023 10:47 AM

HP Recommended
Operating System: Microsoft Windows 11

My laptop crashes and freezes when i try to slightly move it.

No cursor or keypad works.

Then I had to long press the power button to switch it off.

BIOS test i did run and it is running fine without any errors.

Why is this happening?

how to resolve?

Category:
1 REPLY 1

‎12-29-2023 11:05 AM - edited ‎12-29-2023 11:07 AM

HP Recommended

Does this happen only when the charging cable is attached?  if so there is a grounding problem with the adapter.  Check warranty .

 

Could be a static electricity problem.

 

Get a desktop map suitable for laptop and room for mousepad

Use an antistatic spray on the mat. The chair and rug (if any) about the chair should be sprayed also.

 

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