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Tw1st
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Message 1 of 2
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my laptop suddenly stopped working. Also small button loose inside?

HP Recommended
Hp envy touchsmart
Microsoft Windows 8 (32-bit)
I turned my computer off and now it just won't turn back on. The charger light works but that's it.I attempted a hard reset but that did nothing. While attempting the hard reset I found a small button loose in the corner right by the internal power button parts. Is this related? Can I do something about it? Also any other methods to getting this to work again would be helpful. Thank you
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Barachiel
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Message 2 of 2
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HP Recommended

@Tw1st

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the computer.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

If the computer is not responding even after a hard reset,  it look's like a hardware issue.

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

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