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09-19-2018 01:24 PM
my hp z600 workstation stucks at hp blue screen startup.
i need help.
09-20-2018 09:04 AM
When it sticks at BIOS splash screen, the keyboard doesn't work
If I restart the machine , the machine works well
but it sticks at another time maybe after a couple of days .
These symptoms imply that the motherboard is intermittently failing.
How old is the computer?
Given that it is running Windows 7, it probably was purchased between January 2010 and December 2015.
So, your choice is either to try to find a replacement motherboard, or to replace the entire computer.
Note that Microsoft's support for Windows 7 will end in January 2020, forcing you to upgrade to Windows 10 in about 18 months. So, today seems to be a good time to consider replacing the computer.
Personally, I would not trust a disk-drive that is between 3 and 8 years old for another 18 months -- I would "proactively" replace it, if you decline to purchase a replacement computer.
09-20-2018 11:11 AM
09-20-2018 11:26 AM
1. I don't know how old is the desktop computer because I bought it used
2. the seller gave me a month warranty which is going to end at the 30th of this month .
3. If I'm going to replace the motherboard, i need to give them a proof of the motherboard's bad condition.
1. Access http://support.hp.com
Enter the product-ID and the word "specifications", to get the document listing the date it was released.
Enter "check warranty".
Enter the product-ID and the serial-number, to get the start/end dates of the warranty.
2. Take it back to the seller. A replacement motherboard, if you can still find one, is EXPENSIVE.
3. Show them that the computer "freezes". That is not acceptable. Period. Get your money back.
You wanted to purchase a working computer, not to create a "project" to try to repair a non-working collection of components.