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my pc stucks at hp blue screen startup

hp z600 workstation
Microsoft Windows 7 (64-bit)

42059103_484811732003055_5995850735504326656_n.jpg

 

my hp z600 workstation stucks at hp blue screen startup.

 

i need help.

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my pc stucks at hp blue screen startup

If you press the ESC key, does that "dismiss" that "splash" screen, to show some white-coloured text, over a black-coloured background?  What text is present?

 

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my pc stucks at hp blue screen startup

When it stucks at bios splash screen the keyboard doesn't work and if I restart the machine , the machine works well but it stucks at another time maybe after a couple of days .
Thanks for your concern.
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my pc stucks at hp blue screen startup


@Ahmedkh wrote:
When it sticks at BIOS splash screen, the keyboard doesn't work
If I restart the machine , the machine works well
but it sticks at another time maybe after a couple of days .

These symptoms imply that the motherboard is intermittently failing.

 

How old is the computer?

Given that it is running Windows 7, it probably was purchased between January 2010 and December 2015.

 

So, your choice is either to try to find a replacement motherboard, or to replace the entire computer.

 

Note that Microsoft's support for Windows 7 will end in January 2020, forcing you to upgrade to Windows 10 in about 18 months.  So, today seems to be a good time to consider replacing the computer.

 

Personally, I would not trust a disk-drive that is between 3 and 8 years old for another 18 months -- I would "proactively" replace it, if you decline to purchase a replacement computer.

 

 

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my pc stucks at hp blue screen startup

I don't know how old is the desktop computer because I bought it used and the seller gave me a month warranty which is going to end at the 30th of this month . If I'm going to replace the motherboard i need to give them a proof of the motherboard bad condition , Any suggestions how can i get that ?
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my pc stucks at hp blue screen startup


@Ahmedkh wrote:
1. I don't know how old is the desktop computer because I bought it used
2. the seller gave me a month warranty which is going to end at the 30th of this month .
3. If I'm going to replace the motherboard, i need to give them a proof of the motherboard's bad condition.

1. Access http://support.hp.com

Enter the product-ID and the word "specifications", to get the document listing the date it was released.

Access http://support.hp.com

Enter "check warranty".

Enter the product-ID and the serial-number, to get the start/end dates of the warranty.

 

2. Take it back to the seller. A replacement motherboard, if you can still find one, is EXPENSIVE.

 

3. Show them that the computer "freezes".  That is not acceptable. Period. Get your money back.

You wanted to purchase a working computer, not to create a "project" to try to repair a non-working collection of components.

 

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