cancel
Showing results for 
Search instead for 
Did you mean: 
lleathern01
New member
1 0 0 0
Message 1 of 2
187
Flag Post

my pc suddenly crashed and won't reboot it has blue screen and won't even reboot in safe mode

HP Recommended
All-in-One 22-3120/product # M9Z57AA
Microsoft Windows 10 (64-bit)

I previously installed the windows 10 update about 10 months ago.  I was on desktop and it just suddenly crashed and it won't do anything just a blue screen.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
22,684 22,671 1,362 1,378
Message 2 of 2
Flag Post
HP Recommended

@lleathern01

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

If all the Tests pass please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation