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Locked

‎08-09-2023 10:12 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)
Operating System: Microsoft Windows 11

I have a HP 12TH C15 16gb 512gb laptop and today I installed an emulator via YouTube on my laptop to play a game and it asked me multiple times to make changes in laptop and i agreed then it asked me to restart my laptop and while retsarting a software update started from no where and then it was all okay till then, I played the game several time it was smooth without any interruption but when i closed my laptop for a while and tried to start it again, it didn't, it asked me for my fingerprint as usual I did but when that fingerprint approved the circle above stopped rotating and it went completely black screen with just a cursor and now I can't do anything.

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