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pavilion 570-p014 incomplete logon

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pavilion 570-p014

From sleep mode I login and get a black screen that does not go away. I must push and hold the power button to turn off, then turn power back on to use the device.

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Hey there! @Whatever3, Thanks for stopping by the HP Support Forums!


I understand you have issues waking your computer from sleep mode.


Don't worry I'd like to help you out.


Did you make any software or hardware changes on your PC?


Please provide the product number and operating system you are running on your PC to assist you better.


As you mentioned after you wake the PC from sleep it displays a black screen.


Try updating the BIOS and chipset drivers on your PC and check if it helps.


Update the BIOS using this link.


Also, update the chipset drivers using this link.


Try few steps recommended below.


1. Click starts > settings > system

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:

When I press the power button ~ Hibernate.

When I Press the sleep button ~ Turn Off the Display.

When I close the Lid ~ Sleep.

Now return to 3 above > Additional Power Settings and continue:

5. Look for 'Plan shown on the battery meter' and a highlighted circle. Yours could be 'Automatic balances or balances[recommended]. If your computer is highlighted [example DELL] use that option.

6. Adjacent your choice click 'Change Plan Setting'

7 On next screen click 'Change advanced power settings'

8. A new menu appears. Move down and click > Power Button & Lid

9. Go down the menu and make these changes [battery and plugged in];


Lid close .... change to 'Sleep' for both options.

Power Button ... change to 'Hibernate' for both options

Sleep Button ... change to 'Turn Off the display'.


If the solution provided worked for you, please mark accepted solution for this post.


Let me know how it goes!

Have a beautiful weekend ahead! 🙂


Please click “Accept as Solution if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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