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Locked

‎01-02-2021 01:40 PM

HP Recommended
Product: desktop 590-p0024
Operating System: Microsoft Windows 10 (32-bit)

This computer has been working fine. There has been no password as configured by the Best Buy tech when it was purchased. Recently there was an intruder via email and since this event it has required a password.  Of course we don't have one. I tried to reinstall but after it is ready to start it hangs on the "Enter Password" question.

How can I get past this to reinstall the OS?

Thank you for any assistance.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-03-2021 01:21 PM

HP Recommended

Hey @CalD1 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.

View solution in original post

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1 REPLY 1

‎01-03-2021 01:21 PM

HP Recommended

Hey @CalD1 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
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