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Maher_01
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Message 1 of 5
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pc stop with hp logo ask to press the ESC for Startup Menu but Keyboard no connection to use it

HP Recommended
Hp Touchsmart 520 pc
Microsoft Windows 7 (32-bit)

hello everyone

pc stop after switch on with hp logo screen and ask to (press the ESC for Startup Menu) but Keyboard no connection to use it

thanks

4 REPLIES 4
Lil_Boy_Blue
Level 12
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Message 2 of 5
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.

Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

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Maher_01
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Message 3 of 5
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HP Recommended

hi

thank you for replay

the problem is the keyboard not connection and not working with pc 

pc has power and fan working but keyboard not working

 

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Lil_Boy_Blue
Level 12
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Message 4 of 5
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HP Recommended

Replace the keyboard.

 

 

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Maher_01
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Message 5 of 5
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HP Recommended

hi

I buy a new keyboard and it's working I have connection now with PC 

I try with the steps but no respond 

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