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product Zoj89ea not shut down

pavilion Z0J89EA
Microsoft Windows 10 (64-bit)

my pc not shut down its iresponsive only led its lights up i have to push the power buton to go shut down completely

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product Zoj89ea not shut down

Hi @Seancelgroaznic

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the computer is not shutting down properly.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to update the bios of your computer from the below link and check if it helps.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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product Zoj89ea not shut down

my pc have issues at least two weeks , the problem its i have to work remote from my pc , i dont want to let him goes without surveillance 

the hardware its the same i dont  make changes

i have instal hp suport assistant and the bios for my pc dont have any updates 

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product Zoj89ea not shut down

Hi @Seancelgroaznic

 

Thank you for the information.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2oFCaye

 

Let me know how it works and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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product Zoj89ea not shut down

ok i find the problem on my pc i have a usb stick with a digital signature , a romanian company "cert sign" i remove the stick from front usb on my pc, under the display,  in a port usb on a back of my computer everything its ok now. that  stick apparent make the pc not to shut down completely.

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product Zoj89ea not shut down

Hi @Seancelgroaznic,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

However, you can go ahead and disable legacy USB device from Bios.  

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

 

Take care now and do have a fabulous week ahead. 🙂

Regards,

Jeet_Singh
I am an HP Employee

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hello anybody

 

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product Zoj89ea not shut down

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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