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ram upgarde problem

HP Recommended
hp all in one 18-509il

he there i have hp all in one pc once i go for ram upgrade  because it have 2 gb ram so i buy 4 gb ram and insert it bbut when i insert old 2 gb ram in dual channel it stuck in hp logo but when i individually insert one in one channel both ram is working but in double channel it got stuck in hp logo 

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HP Recommended


Can you give the exact product or model of your PC.Here is link to HP support page showing how to find it:


Can you give some info on the two sticks of RAM? If you insert one stick does it work bu itself in both slots?


Let me know,


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