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HP Recommended
HP Envy
Microsoft Windows 10 (64-bit)

Need Help with a persistent Blue Screen Hardware Failure Message appearing.  Geek Squad has checked it 4 times now. and say the PC is OKAY now.  It isn't.  The Blue Screen failure message has appear 5 times in the last year and is random, not associated with any program running at the time.

 

Product Number is: 13Z30AA#ABA

Rfauen
3 REPLIES 3
HP Recommended

@rfauen1938 -- The Blue Screen failure message

 

What is the exact text of the error-message (usually near the bottom of the many lines of text) ?

 

Maybe, something like "internal power error" ???

 

When you restart the HP computer, is there an option to launch the HP Hardware Diagnostics?

Have you launched it, to run several tests of your hardware?

 

HP Recommended

Th only messae I get is HARDWARE FAILURE NEAR THE BOTTOM OF THE SCREEN

Rfauen
HP Recommended

@rfauen1938 -- can you use your smart-phone (or an iPad tablet) to snap a picture of that "blue screen", and post that image here?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.