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still receiving error message " incompatible power supply" on start up then system shuts down

HP Recommended
Envy AIO 27-P011
Microsoft Windows 10 (64-bit)

still receiving error message " incompatible power supply" on start up then system shuts down. I purchased a new ac adapter from HP for my model computer Envy AIO 27-P011 to make sure it was the correct one and I STILL get the same error message saying incompatitable power supply system will shut down in a few seconds then it turns off. WHAT IS GOING ON??

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HP Recommended

Hi,

 

The correct power module for your PC is PN 681058-002.  The correct North American power cord is PN 213349-009.

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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